The reliability situation is so obviously bad that he really should discuss it. I'm even hoping that this will be explicitly addressed by Tim Cook in his next keynote.
I am hopeful that in a year or two, reliability (if not UI design) will be decent again.
And I'd rather not have to adjust to new OS's, and I'd like to be able to stay familiar with Apple software so I can keep helping people I know who are using it (in many cases, due to me). The main thing that's keeping me in the Apple world is the fact that I just have to believe that reliability has gotten so bad that no matter what kinds of blinders they've been wearing, they're going to have to see that something is seriously wrong, and start to seriously work to address the situation. I have pretty much lost all my loyalty to Apple at this point, between the unreliability and the poor design. I can use it even though I find the design to be very lacking. I've figured out that, for instance, in order to do a search of Apple Music, you have any of the iTunes tabs selected EXCEPT Store. I don't have a lot of motivation to change. They enable me to do what I want to do even though I regard some aspects of iTunes' design as ridiculously bad. I do still use all the built-in apps, including iTunes. At this point, the fact is that their software is absurdly unreliable and isn't even well designed in the UI department, even though great UI was their main way of attracting fans. My affection for Apple has been slowly diminishing over the years.
I would tell everyone who would listen to get a mac, and a number of people who would have otherwise been using PC's got into the mac world because of me. It did have practical problems based mostly on not enough memory being available, but I forgave it because it was so darn beautiful in so many ways. The engineering was amazing, both for hardware and software.
At that point, I truly was a diehard fan because I viewed it as 10X better than the PC world.